In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect, a self-service, cloud-based contact center offering based on the same technology used by over 70,000 Amazon Customer Service Associates. We will begin the session with an overview of Amazon Connect and hear from Intuit and Hilton about their experiences and best practices that will help prepare any large scale business planning a migration to Amazon Connect.
You Might Also Like
Integrating WhatsApp as a channel for an Amazon Connect contact center
People likes to interact with organization via multi channels and personalization. They want to use their prefer channels for communication…
AI Powered Speech Analytics for Amazon Connect Solution
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred…
AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center
Demo on how to use an Amazon Lex chatbot with an Amazon Connect contact center. By adding an intelligent conversational…
Getting Started with Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a…
Amazon Connect Customer Service Experience: The Art of the Possible
Watch how Amazon Connect with AI-powered automation and an ecosystem of AWS partner solutions can delight your customers by delivering…
Random Posts
Amazon Connect Webinar – Create an Exceptional Contact Center Experience on AWS
Hear the benefits of moving your contact center to the Cloud. Amazon Connect is a simple, scalable contact center solution…
Cloud Statistic Report in 2020
The 20s decade marked the transformation in IT field. A large number of companies has migrated their data and application…
The best book for a programer?
I guessed that most of you will pick the “Clean Code” or “Code Compute” but not… This post is my…
Lesson Learns for AWS Solution Architect Associate Examination updated 2020
I have just passed the AWS Certified Solution Architect Associate. This topic will share the learning journey to take the…
Build an Omni-Channel Experience with Amazon Connect and Amazon Lex (Level 200)
Customer experience is one of the most important strategic measurements for customer satisfaction, but keeping pace with customer behavior can…
Capital One Amazon Connect Contact Center Success Story – Innovate Faster
By providing its employees with training about cloud technology and the ability to gain AWS certifications, Capital One is attracting…