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Case Study

Capital One Amazon Connect Contact Center Success Story – Innovate Faster

Lifestyle, Video

[PD] – Wake up at 4:00 AM Everyday Will Change Your Life

Amazon Connect

AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center

Study

Lesson Learns for AWS Solution Architect Associate Examination updated 2020

Amazon Connect

Integrating WhatsApp as a channel for an Amazon Connect contact center
Amazon Connect, Tutorial

Integrating WhatsApp as a channel for an Amazon Connect contact center

People likes to interact with organization via multi channels and personalization. They want to use their prefer channels for communication…

1 year ago Kevin
AI Powered Speech Analytics for Amazon Connect Solution
Amazon Connect

AI Powered Speech Analytics for Amazon Connect Solution

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred…

1 year ago Kevin
AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324)
Amazon Connect

AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324)

In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect,…

2 years ago Kevin
AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center
Amazon Connect

AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center

Demo on how to use an Amazon Lex chatbot with an Amazon Connect contact center. By adding an intelligent conversational…

3 years ago Kevin
Getting Started with Amazon Connect
Amazon Connect

Getting Started with Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a…

3 years ago Kevin
Amazon Connect Customer Service Experience: The Art of the Possible
Amazon Connect

Amazon Connect Customer Service Experience: The Art of the Possible

Watch how Amazon Connect with AI-powered automation and an ecosystem of AWS partner solutions can delight your customers by delivering…

3 years ago Kevin
Amazon Connect Webinar – Create an Exceptional Contact Center Experience on AWS
Amazon Connect

Amazon Connect Webinar – Create an Exceptional Contact Center Experience on AWS

Hear the benefits of moving your contact center to the Cloud. Amazon Connect is a simple, scalable contact center solution…

3 years ago Kevin
Getting Started with Amazon Connect chat
Amazon Connect

Getting Started with Amazon Connect chat

Amazon Connect was designed from the ground up to be omnichannel, giving customers and agents a truly seamless experience across…

3 years ago Kevin

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